Monday 24 May 2010

Is One on One always best?

Nowadays companies are clambering all over themselves to shout about their great customer service, the fact that their customers are not just a number, that nobody is just a "sausage in a sausage factory". From personal experience I can't stand it when I call up a company and nobody knows who I am or has any record of me having called before. This is especially frustrating when you pay them good money!

Lots of banks have jumped onto the "personal relationship manager" band wagon - you can have their mobile phone number, their direct line, their home address and their credit card for emergencies (alright, I made the last couple up but you get the gist). The thing is, the mobile number is a work mobile and will be switched off at 5pm sharp and their direct dial will be picked up by their voicemail because they are off meeting the other 150 customers with whom they have a "personal relationship". Very useful!

Now don't get me wrong, I am a great believer in customer service as a number one priorty, but has nobody noticed that in their efforts to achieve a "personal relationship" they are actually alienating a large part of their client base who, for the most part, just want a quick answer when they have a question.

When we were looking at our customer service model for Mazuma it quickly became apparent that having a single point of contact just wasn't a good idea. It's vitally important that people have access to someone who can answer technical questions about their accounts when they need it. But does this mean that it should always be the same person?

My personal opinion is that, no, it shouldn't have to be. At Mazuma, in each of our teams we have 2 or 3 people who know each client's work inside out. This is for a few reasons (which I won't bore you with now), but in terms of customer service, it's so that you'll always have someone to talk to, even if the team manager is on holiday for two weeks, or unexpectedly off sick, or on maternity or paternity leave. Not only does this mean that you have the reassurance that three qualified staff are looking at your work regularly (a sort of accountancy quality control if you will...), but it also means that you can count on there being someone to help you out when you need it. Marvellous!

Of course, not everybody likes this idea, but I regularly put this question to those people when challenged on this set up:

"So if your requested single point of contact was on annual leave for two weeks, would you happily wait two weeks for your question to be answered?"

In 100% of cases the answer is a resounding "No!".

A single point of contact is not a stable customer service model, but small teams who know your story in depth are.

I rest my case!

Monday 17 May 2010

Mazuma Speak at Women In Business 2010

Mazuma's Commercial Director Lucy Cohen will be speaking at the Women In Business 2010 conference on 10th June.

Located at The Hilton Cobham, Surrey, Women In Business are bringing together some of the most well respected and inspirational business experts for the first annual Women In Business conference.

Event highlights include:

• Keynote speaker - Penny Power
• Two seminar programmes - addressing a diverse range of highly relevant subjects
• Informal insight slots - topline views of hot topics
• Exhibition - meet potential suppliers and service providers
• Panel of experts - they've been there, so here's the chance to ask their advice
• Speed networking - maximise the opportunity of meeting potential clients
• Informal networking opportunities - relaxed and easygoing, over a glass of wine

It is an opportunity to meet with equally passionate businesswomen to find inspiration, support and discover new opportunities all under one roof, for one day.

If you want to build, grow or celebrate your business Women In Business 2010 is the place to be.

Be involved. Be informed. Be inspired.

Find out more about the event here.

Wednesday 12 May 2010

The New Face of Mazuma

Accountancy practice Mazuma finally reveal the real face behind their success. It’s a mysterious Purple Envelope who goes by the name of Mr P!



Mazuma has always been famed for their Purple Envelopes and the relief that they bring to small businesses through their award winning Purpleforce service. The Purpleforce service allows small businesses to simply put everything into one of Mazuma’s trademark purple envelopes every month, post it in and let Mazuma do the rest. Prices are fixed fee and taken monthly by direct debit and the monthly payment will include all the services necessary for the business including all year end activities such as submitting tax returns to HMRC or filing company accounts with Companies House.

Whilst Lucy Cohen (Commercial Director) and Sophie Hughes (Operations Director) have always publicly been the face of Mazuma, it would now seem that the mysterious Mr P is behind the whole operation.

Lucy Cohen says “It was about time we publicly introduced Mr P to the world and give him a name, rather than him being an anonymous envelope. Mr P has been with Mazuma from day one and if you ever asked him he’d tell you he’s the real brains behind the operation (although we know he’s just an envelope!).”

He has, however, been instrumental in shaking up the accountancy industry and forcing less forthcoming accountancy practices to focus on customer service, just like Mazuma do.

“It’s made him very popular with Mazuma and our clients, but a little less popular with some more traditional accountants, which is why he’s hidden his light under a bushel until now!” says Lucy Cohen.

So is this just a gimmicky marketing ploy? “Of course not!” says Sophie Hughes. “Although we’ve never publicly named our chief purple envelope before, the fact is that they form an integral part of our business model and it was time that we really celebrated that.”

It looks like Mr P is starting to make quite a name for himself. He’s regularly tweeting on Twitter, he’s got his own blog and it would seem that he’s more than a little bit mischievous!

“Accountancy is something that is important and serious, but there are real people with real lives behind the bookkeeping and tax returns” says Lucy Cohen.

“Mr P is our way of recognising that and injecting a little bit of fun into an otherwise dry industry, which is what we’ve always tried to do at Mazuma. Plain English accountancy is the way forward, and yes, we do see the irony of making a service seem more human by having an envelope as a character!”

Mr P will be making a regular appearance in newsletters, on the Mazuma website and across the UK over the coming months. “Look out for him” says Lucy Cohen, “he might just have something interesting to say!”

Wednesday 5 May 2010

May's Tax Tips & News

Welcome...


To May's Tax Tips & News, our newsletter designed to bring you tax tips and news to keep you one step ahead of the taxman.

If you need further assistance just let us know or you can send us a question for our Question and Answer Corner.

We are committed to ensuring all our clients don't pay a penny more in tax than is necessary.

Please contact us for advice in your own specific circumstances. We're here to help!

Don't forget, you'll get £25 of retial vouchers if you refer a friend to us and they sign up! Refer a Friend here!

Furnished Holiday Lettings Saved!

For the last 12 months we have been warning you that the favourable tax concessions for furnished holiday lettings (FHL), would end on 6 April 2010.

The legislation to change these tax rules was included in the 2010 Finance Bill. However, as part of the horse-trading at the end of Parliament before the General Election, the repeal of the FHL rules was dropped from the Finance Bill before it became the 2010 Finance Act on 8 April 2010.

The FHL rules remain in place for the time being. If Labour regain power on 6 May 2010, the FHL rules could be abolished, possibly from 6 April 2010. However, if it is someone else that draws support from rural areas who gains control on 6 May, it is less likely that the FHL rules will be abolished in the foreseeable future.

The FHL rules can be used by any individual, partnership or company who lets property located anywhere in the UK or in any EEA member state.

The property must also comply with all of the following conditions:

- It is let out as furnished holiday accommodation for at least 70 days a year;

- It is available for commercial letting for at least 140 days per year; and

- It is not let for a continuous period of more than 31 days to the same tenant in seven months of the year, and those seven months include the periods in which it is actually let as holiday accommodation. Those seven months do not have to be a continuous period.

'Holiday accommodation' means letting to the general public for periods which do not normally exceed a month, but this can include letting to business people for short periods as well as to tourists.

If the property qualifies under the FHL rules the letting business is treated as a trade for most income tax and capital gains tax reliefs. This means the following tax advantages apply:

- Losses from the FHL business can be set against other income of the same year.

- The FHL income qualifies as earnings for pension contributions.

- Any capital gain made on the disposal of a FHL property can be:

- reduced by entrepreneurs' relief; or

- deferred by purchasing another FHL property or a different business asset; or

- deferred if the FHL property is given away or sold at below market value.



The FHL property may also be exempt from inheritance tax if the owner takes an active part in the FHL business.

New Penalties for Late PAYE

From this current tax year the Taxman can impose penalties if you are late in paying over the payroll and CIS deductions you make in the tax year. 'Late' in this context means the payment reaches the Tax Office after the 19th of each month, (or 22nd when paying electronically).

Until now the Taxman did not impose penalties or interest on small employers if all the payroll deductions for the year reached him by 19th April (or 22nd) after the end of the tax year. Large employers (those with more than 250 employees) have been subject to surcharges for late payment for some years, as they have been obliged to pay over all deductions electronically.

Those surcharges for large employers have been scrapped and all employers are now subject to the same penalties. However, small employers do not have to pay over their deductions electronically.

The penalty will be based on the total amount of deductions paid late for the tax year and will be calculated based on the number of times payments are late in a tax year as follows ...

- Late once - no penalty
- Late 2 to 4 times - 1% penalty
- Late 5 to 7 times - 2% penalty
- Late 8 to 10 times - 3% penalty
- Late 11 or more times - 4% penalty

The penalty applies to the total amount that is late in the tax year (ignoring the first late payment in that tax year).

If any payment is made more than six months late a further 5% charge is added to the above penalties. Where the payment is over 12 months late another 5% penalty charge is added.

However, these penalties cannot be imposed automatically as at present the Taxman does not know how much PAYE etc you should be paying over month on month. Although, when the Taxman inspects your PAYE records and it is apparent that you been late in paying over your payroll deductions, he has every right to impose these heavy penalties for late payment.

Commercial Property Lettings

Normally a loss arising from letting of commercial or residential property, can only be carried forward to set against profits from that same property business, (see above for different treatment for losses from furnished holiday lettings). However, where part of the loss has been generated by the deduction of capital allowances, that part of the loss is available to set against the owner's other income in the same tax year.

A capital allowance generated loss is very unlikely to arise in connection with letting residential property as capital allowances cannot be claimed for equipment used in residential properties, but such allowances can be claimed for equipment or integral features used in or attached to commercial properties. Improvements to commercial properties made since 6 April 2008, such as new lighting or air-conditioning systems are classified as integral features, and thus qualify for capital allowances.

All integral features and other plant and equipment that qualify for capital allowances can fall within the Annual Investment Allowance (AIA), which gives a 100% deduction in the year the cost is incurred. The AIA is capped at £50,000 per year for expenditure incurred before 6 April 2010, but that cap is doubled for expenditure incurred on or after that date. The capital allowance generated loss from a let commercial property could be considerable where there has been high expenditure on items that qualify as plant, machinery or integral features.

Do be aware that losses made after 24 March 2010 may be barred from being set-off against other income if there was a plan in place to deliberately avoid tax by generating those losses.

New VAT Partial Exemption Rules

Some VAT registered businesses make sales that are exempt from VAT as well as sales that are subject to VAT at the standard, lower or zero rate. For example, estate agents receive commission on selling houses (VAT at standard rate), and commission on selling financial products (exempt from VAT). Such businesses are referred to as partially exempt as they can only reclaim the VAT on that part of their purchases (input VAT) which relates to the VAT-bearing sales.

Working out how much VAT such a partially exempt business can reclaim can be complex, particularly if the VAT-exempt sales are a small part of the whole business. In this case the VATman does allow the business to reclaim all of their input VAT if it can pass one of three tests (called the de-minimis tests). Before 1 April 2010 there was only one test:

The input VAT relating to exempt sales is less than:

- £625 per month on average; and
- 50% of the total input tax.

For VAT periods starting on and after 1 April 2010 there are two additional optional tests. If the business can answer 'yes' to both parts of either test 1 or test 2, the business passes the de-minimis test, and can reclaim all its VAT for the quarter. However, it must also check the figures for the full year.

Test 1

- Is the total input tax less than £625 per month on average; and
- Is the exempt income less than 50% of the total sales?

Test 2

- Is the total input VAT less input VAT directly attributable to VATable sales less than £625 per month on average; and
- Is the exempt income less than 50% of the total sales?

Once the business has passed the de-minimis test for a year, the VATman will assume the business will pass the test for the next year, so it can reclaim all its VAT for coming quarters. However, at the end of the year it must check it has passed the de-minimis test for the full year.

Please contact us for advice in this complex area.

May Question and Answer Corner

Q. I recently sold my 60% share in a trading company that I've been a director of for over 20 years. The sale included ordinary shares that had full voting rights, and preference shares, which had no voting or conversion rights, just the right to a fixed dividend. Can I claim entrepreneurs' relief on the gain arising on both types of shares or just in respect of the gain on the ordinary shares?

A. As you held at least 5% of the ordinary voting shares and were a director of the company for one year up to the date of sale, entrepreneurs' relief should apply. Although the conditions for entrepreneurs' relief refer to ordinary voting shares, the gains arising on both the ordinary shares and preference shares can be included in your claim for entrepreneurs' relief. If the sale was concluded on or after 6 April 2010 the maximum gain that can be covered by entrepreneurs' relief is £2 million, for sales before this date the maximum gain that can be subject to an entrepreneurs' relief claim is £1 million.

Q. My business is an agency that provides rented holiday accommodation to UK holiday-makers. My commissions are less than the VAT registration threshold, so I am not VAT registered. What contracts and invoices do I need to put in place to avoid charging VAT to either my clients (the landlords) or to the holiday-makers who rent the properties?

A. You want to stay under the VAT threshold, so you need to prove to the VAT man that you are an agent working on behalf of the landlords, and are not a re-seller of holiday accommodation. You should have a written agreement with each of the landlords that clearly states that the landlord is the principal who is making a contract with the holiday-maker, and you are their agent. All invoices you issue should show your fees as separate items to the cost of the holiday accommodation. If the holiday-maker pays you for the use of the holiday-let, the bill they pay should clearly show the amount due to the landlord, and the amount due to you as the agent. Ideally the two amounts would be shown on separate invoices.

Q. Now that my top rate of income tax is a whopping 50%, will I get tax relief at that rate if I make charitable donations in this tax year?

A. Yes. If you make donations to charities under the gift aid scheme you will get tax relief at the 50% rate. Your gift is treated as being made after 20% tax has been deducted. When you give £80 the gross amount of the gift is £100. Your personal thresholds for 40% tax and 50% tax are both extended by the gross amount of your donation. For your £80 gift you have an extra £100 of your income taxed at 20% rather than 40%, and an extra £100 of income taxed at 40% rather than 50%. In total you have gained tax relief of 50% (20% +20% +10%) on the £100 gross gift.

Much More ... from Mr P!



In April we introduced you to Mr P, the envelope behind the scenes at Mazuma. Mr P believes in Mazuma being much more than just Accountants. Business is an exciting, but often confusing world, so each month Mr P is hoping to give you some information about other products or services which might be useful to you as a small business owner. These are for information only, just a little something to add to the newsletter so it isn't all tax tax tax!

Word of Mouth Marketing

This month we're hearing from Huw Lewis from The Referral Institute. Huw is based in South Wales but The Referral Institute operates Nationwide. If you are interested then read on, follow the link and ask Huw for more details!

"Is giving good for business? Absolutely! You are probably already giving a lot if you have done well in business, but are you a great giver?

When you give, you strengthen your relationships. Others will hopefully appreciate your giving and one day will help you in return. In the past year I have been tracking my giving and receiving of referrals. As a result I have seen the connection between how much I give and the referrals I receive from my network referral sources. So how is it that I come across more and more people who claim that giving has always come easily for them, but feel that they are not receiving referrals in return? Why are they not benefiting from the givers gain philosophy?

The answer is ......... "it depends." But it will certainly be all their (your) fault!"

To find out more about The Referral Institute visit their website here.



May Key Tax Dates

1 New VAT Scale charges for fuel.

2 Last day for car change notifications in the quarter to 5 April - Use P46 Car.

19 Deadline for Employers' 2009/10 end of year PAYE Returns (P35, P14, P38 & P38A). Penalties for non submission.

19/22 PAYE/NIC and CIS deductions due for month to 5/5/2010.

31 Deadline for copies of P60 to be issued to employees for 2009/10





Disclaimer
The information contained in this newsletter is of a general nature and no assurance of accuracy can be given. It is not a substitute for specific professional advice in your own circumstances. No action should be taken without consulting the detailed legislation or seeking professional advice. Therefore no responsibility for loss occasioned by any person acting or refraining from action as a consequence of the material can be accepted by the authors or the firm.